The City of Cranbrook says emails being sent out this week indicating that recent payments could not be processed are actually being sent out by their own new software program.
Earlier this week, the City of Cranbrook sent out a warning to residents about what was thought to be a matter of fraud after concerns were raised. More details here.
It has since been determined that the messages are being sent out automatically by a new piece of software introduced in December 2018 and are not considered to be suspicious.
The Community Services Department is using a program called "Perfect Mind" to help organize leisure registrations.
"This new program will ultimately allow users to view and register online for programs such as swimming lessons and other activities and will be able to get notifications of any changes, cancellations or payment issues by email automatically. This software program has been found to be the reason for these recent emails," reads a notice from the City of Cranbrook.
"The City of Cranbrook apologizes for any confusion or inconvenience this may have caused."
Under normal circumstances, any issues with payments to the City - including business licences, utility bills, dog licences, or others - will be relayed to you via a notice in the mail and not by email.
The City is reminding residents to be cautious of emails requesting personal information and are thanking the residents who alerted them to this issue.